Frequently Asked Questions
How do I make a booking
We offer student accommodation in London, Brighton, Leeds, and Dublin.
GoBritanya offers a range of room types to meet any needs and budgets, including Twin Rooms, En-Suite Rooms, Studio Rooms, Accessible Studios, and Multi-room Apartments. The available room types may vary from year to year.
Dual Occupancy – available on request for some Studio Rooms
(Price: very affordable)
If you wish to live with a sibling, friend, or partner in the same room, you can book a room suitable for dual occupancy, usually a studio with 1 bed and 1 bathroom. Both residents share the bed, kitchen, and a bathroom. A dual occupancy charge of around £50 per week usually applies, though this may vary. This is one of the most affordable options because the weekly rent for the studio is split between two students.
Twin Room
(Price: very affordable)
A twin room has 2 beds in the same room, with a shared kitchen and bathroom. You will live with another student in the same room but have your own bed. Each student pays the weekly rent for a twin room. This is a good option for students on a budget.
En-Suite Room
(Price: affordable)
You will have your own private bedroom with a private (en-suite) bathroom and toilet. The kitchen and fridge are located in a shared communal space and are usually shared with around 6 other students. This is a budget-friendly option.
Multi-Room Apartment
(Price: competitive)
This is an apartment within the student accommodation residence where 2–3 students each have their own private bedroom and share a kitchen. Depending on the apartment layout and features, you may have a private bathroom or share a bathroom with other residents.
Accessible Studio
(Price: competitive)
Similar to a standard studio room but designed with accessible features and typically larger in size.
Studio Room
(Price: competitive to premium)
You will have your own studio-style room with a private bathroom and private kitchen. This is the most convenient option for students who prefer a fully self-contained space. Prices vary depending on the room features and size.
A shared kitchen is a communal kitchen with fully equipped facilities (e.g. a stove, fridge, and dining area), shared with around 6 other students.
Prices vary depending on the room type and room features.
Factors that determine the price include:
- Room type (e.g. Twin Room vs Studio Room): rooms with more private facilities, such as a kitchen or bathroom, are usually priced higher.
- Room Tier (e.g. Silver vs Gold, Classic vs Premium): tier usually reflects the room size. Larger rooms are typically priced higher.
- Floor Level (e.g. Lower Level vs Penthouse Level): rooms on higher floors are usually priced higher.
- Extra Features: premium views, terraces or balconies, recent refurbishment, and other special features may also increase the price.
Your weekly rent is all-inclusive and covers room and residence facilities, all utility bills, such as water, electricity, gas, and Wi-Fi. Full-time students are also exempt from paying Council Tax.
If you receive a lower price for your preferred accommodation from another student accommodation provider, GoBritanya will match that price when you book with us. The Price Match Guarantee applies to any booking length at our available residences. For full terms, visit: www.gobritanya.com/price-match-guarantee.
No. There are no mandatory or hidden fees. The price shown on our website is the final price you pay. Optional services are available for an additional fee, but they are entirely up to you.
You can check all our offers and discounts on Special Offers.
You can book from 2 weeks up to 51 weeks.
Please include your requirements on the enquiry form on our website or contact our sales team at book@gobritanya.com.
You can also contact our sales team via:
- Landline: +44 20 7831 8247
- Phone / WhatsApp: +44 7799 315236
- WeChat: please see our website for the QR code
- Live Chat on our website
You’re welcome to contact us using whichever method is most convenient for you:
- Enquiry Form on our website
- Email: book@gobritanya.com
- Landline: +44 20 7831 8247
- Phone / WhatsApp: +44 7799 315236
- WeChat: please see our website for the QR code
- Live Chat on our website
Please email book@gobritanya.com to request a viewing. Please note that at least 24 hours’ notice is required.
You can request additional photos from our sales team by emailing book@gobritanya.com.
You can also contact our sales team via:
- Landline: +44 20 7831 8247
- Phone / WhatsApp: +44 7799 315236
- WeChat: please see our website for the QR code
- Live Chat on our website
Yes. We have a diverse team who can assist you in your local language. You can also see the languages spoken by your Accommodation Expert on the offer page. Our team can help in Chinese, Cantonese, Taiwanese, Hindi, Gujarati, Turkish, French, Spanish, Arabic, and many other languages.
Our accommodation is available to full-time students who plan to study in the UK or Ireland, including those attending short-term language courses. You must be at least 18 years old to book.
Yes. You can apply for our accommodation even if you have not yet received your university offer or student visa. If you are not admitted to the university, our “No Stay – No Pay” cancellation policy will apply.
No, UK-based guarantor is not required. We accept international guarantors, typically a student’s parent or family member aged 18 or over. If you pay in one instalment, no guarantor’s signature is needed. A guarantor’s signature is only required if you choose to pay in two or more instalments.
Yes. We can process urgent bookings and may be able to arrange same-day check-in in some cases.
Step 1: Contact us with your preferred accommodation, budget, and dates of stay via:
- Enquiry Form
- Email: book@gobritanya.com
- Phone / WhatsApp: +44 7799 315236
Step 2: We will send you an Offer with the best accommodation options for you. You will be assigned a personal Accommodation Expert who may speak your native language and support you from booking to check-out.
Step 3: Accept the Offer. You can review the offer and payment plan and discuss any details with your Accommodation Expert. To accept the offer, please:
- Provide your personal details
- Sign the contract with your guarantor (only if paying in two or more instalments)
- Pay the £250 holding fee (credited towards your rent)
Your booking is secured!
Your Accommodation Expert will usually be assigned based on the languages they speak, so they can assist you in your native language.
To accept the offer, please:
- Provide your personal details
- Sign the contract with your guarantor
- Pay the £250 holding fee (credited towards your rent)
Please contact your Accommodation Expert to discuss any changes you would like to make.
You can contact our sales team via enquiry form or book@gobritanya.com, please specifically request the same room number.
You can contact our sales team via enquiry form or book@gobritanya.com, please specifically request an extension.
Once you accept the offer, the contract PDF will be sent to you and your guarantor (if applicable).
You will receive your confirmation letter after you accept our offer and pay your first rent instalment. Once payment is received, we will assign a room number to your booking and send the letter to you.
A confirmation letter confirms your check-in and includes:
- Your assigned room number
- Your check-in date and time (3 pm on your contract start date).
- Contact details of your Accommodation Expert and the Operations Team phone number for urgent calls
Your room number will be shown on your confirmation letter. You will receive your confirmation letter after you accept our offer and pay your first rent instalment. Once payment is received, we will assign a room number to your booking and send the letter to you.
We aim to create diverse flats by assigning residents from different genders and nationalities to the same cluster. We also try to place students within similar age groups together.
Yes, this may be possible. Please mention your preference in your enquiry and we will do our best to accommodate it.
Yes. Please request a group booking in your enquiry, and we will do our best to arrange it.
You will be asked to provide health and safety information on the offer page so we can support you during your stay and in case of an emergency. Please include details of any medical conditions you would like us to be aware of.
Cancellation terms vary depending on the booking type, including cases such as visa refusal, no student status, or cancellations for personal reasons. Full details can be found in the following here:
Booking and Cancellation Policy 2026-2027
Booking and Cancellation Policy 2025-2026
Your offer email will also include the cancellation terms. Once your booking is secured, you will be informed of the key cancellation deadlines as well.
‘No Visa – No Pay’ cancellation terms vary depending on the booking type. Full details can be found in the following here:
Booking and Cancellation Policy 2026-2027
Booking and Cancellation Policy 2025-2026
Your offer email will also include the cancellation terms. Once your booking is secured, you will be informed of the key cancellation deadlines as well.
Step 1: Request a cancellation by emailing book@gobritanya.com and attach any relevant supporting documents, such as a visa refusal letter.
Step 2: Your cancellation request will be reviewed and processed.
- If your previous payments do not cover the cancellation fee, the remaining amount must be paid for the cancellation to be approved.
- If a balance remains after the cancellation fee is deducted, it will be refunded to you.
A replacement is when another student takes over your current contract. This option may be available for long-term bookings if you do not meet the standard cancellation terms. Please note that replacement requests are subject to a deadline (usually 2 April).
Summary of the process:
- Find a suitable replacement student (at least 18 years old, a full-time student, and not an existing GoBritanya resident).
- Send the replacement student’s details to operations@gobritanya.com for approval.
- Settle any outstanding rent and pay the £50 replacement fee.
- Once the replacement student completes the takeover process, you will be free to check out.
For full details of the replacement policy, please contact our sales team at book@gobritanya.com or our operations team at operations@gobritanya.com.
Replacement students are usually found through personal networks such as friends, classmates, or university groups. You may also post in student accommodation or university social media communities.
PAYMENTS AND FINANCE
Your weekly rent is all-inclusive and covers room and residence facilities, all utility bills, such as water, electricity, gas, and Wi-Fi. Full-time students are also exempt from paying Council Tax.
No. There are no mandatory or hidden fees. The price shown on our website is the final price you pay. Optional services are available for an additional fee, but they are entirely up to you.
You can check all our offers and discounts on Special Offers
Payment plans vary depending on the booking type. You can find full details in the ‘Terms and Benefits’ section of the booking and cancellation policies:
Booking and Cancellation Policy 2026-2027
Booking and Cancellation Policy 2025-2026
For example, for Academic Bookings 2026-27, we offer:
Instant Payment (2% discount),
Single Payment (0% interest),
2 Instalments (2% interest),
3-4 instalments (3% interest, available for 24+ weeks bookings,)
5-6 instalments (4% interest, available for 37+ weeks bookings)
If you are on student loan, we offer up to 6 interest-free instalments (0% interest). Due dates and instalments may be tailored to match your student loan schedule.
When you receive an offer from us, you will be able to see the available payment plans, as well as the due dates and amounts for each instalment, before signing your contract or making any payment. You can also discuss your payment plan with your Accommodation Expert in advance.
Instalment due dates depend on your booking. You can find details on initial payment on the ‘How to Secure Your Booking’ section here:
Booking and Cancellation Policy 2026-2027
Booking and Cancellation Policy 2025-2026
The remaining instalments will be spread throughout your stay, typically at 1 - 2.5 month intervals. Longer bookings will have longer intervals between instalments.
Yes. If you are on a student loan, we can offer up to 6 interest-free instalments (0% interest) with equally split amounts. Due dates and instalments can be tailored to match your student loan schedule.
How it works:
1) Provide proof of your confirmed student loan, including:
- Your full name
- The full name of the sponsoring organisation
- The dates and amounts of the expected loan pay-outs
2) Our finance team will review your documents and provide a tailored payment plan aligned with your loan schedule
If you need a more flexible payment plan, please discuss it with your Accommodation Expert or our finance team. We will let you know if an alternative arrangement is possible.
During the review, we may ask:
- Your guarantor to provide additional documents, such as a proof of address and a proof of income.
- You to provide a UK-based guarantor with their proof of address and proof of income.
- You to register with Housing Hand, a third-party guarantor service.
Please note that flexible payment plans are subject to review and approval, and some requests may be rejected.
You can pay by bank transfer or online using a debit or credit card. Detailed payment instructions will be included in the ‘Rent Payment Instructions’ email.
If you need additional support, please contact our finance team via call or WhatsApp at +44 7464 888725, and they will guide you through the process.
Please email our finance team at creditcontrol@gobritanya.com, you can also call or WhatsApp at +44 7464 888725. Our team will be happy to assist you.
This depends on the payment method. International bank transfers may take up to 7 working days, while some online payments are processed within seconds. Once we receive your payment, you will receive a receipt.
No, we do not require a security deposit for any bookings.
A security deposit is a payment made in addition to your rent as a guarantee against unpaid rent, damage to the room, or other breaches of your contract. It is typically refunded after check-out if there are no issues. We do not require a security deposit.
A holding fee is part of your rent and is paid to secure the offered room and price. The amount you pay as a holding fee is credited towards your rent, so you pay less later. To accept our offer, you are required to pay a £250 holding fee.
Council Tax is a local tax residents pay to their local council. Full-time university students are exempt from paying it. However, you may need to pay Council Tax if you stay outside your programme’s term dates or if your course does not qualify for the exemption. If you are unsure, please check the latest guidance here: https://www.gov.uk/council-tax/discounts-for-full-time-students
You can check the latest guidance on how to apply here: https://www.gov.uk/apply-for-council-tax-discount. The Council Tax letter you receive from the local council will also explain how to apply for the exemption.
No, you do not have to pay for a TV Licence unless you watch or record live TV or use BBC iPlayer. You may inform TV Licensing that you do not need a licence, but you are not required to respond.
Please contact our finance team at creditcontrol@gobritanya.com, you can also call or WhatsApp at +44 7464 888725. The refund process may vary depending on how the original payment was made. In most cases, you will be asked to complete a refund form.
CHECK-IN
Unfortunately, we do not offer airport pick-ups.
A confirmation letter confirms your check-in and includes:
- Your assigned room number
- Your check-in date and time (3 pm on your contract start date).
- Contact details of your Accommodation Expert and the Operations Team phone number for urgent calls
You will receive your confirmation letter after you accept our offer and pay your first rent instalment. Once payment is received, we will assign a room number to your booking and send the letter to you.
During check-in, you will be asked to present your ID and confirmation letter at the reception desk. The reception team will then give you a brief introduction to the residence, including fire safety information and residence rules. After that, you will receive your keys and a team member will guide you to your room.
Your check-in will be on your contract start date at 3 pm.
Arriving before your check-in
You will not be able to check-in before your contract start date. Also, if you arrive before 3 pm on your check-in day, your room may not be ready, and you may be asked to wait in the reception area.
Arriving after your check-in
Please let us know in advance if you are arriving after 18:00, especially if you expect to arrive late at night when only night security may be on site and front-of-house staff may not be available to check you in. Please email your expected arrival date and time to operations@gobritanya.com at least 48 hours in advance so we can arrange your check-in.
Bedding and kitchen utensils are only included if you have purchased bedding or kitchen packs with your booking. When accepting your offer, you will have the option to add these packs to your basket.
Students are expected to bring their own towels, toiletries, and other personal hygiene items.
It is a record of your room’s condition when you move in. If anything is missing, damaged, or not working in your room, please report it immediately.
If there is any issue with your room, please inform the reception team. If they are unable to assist, please contact operations@gobritanya.com. For urgent matters, call +44 7503 378015 and our team will assist you.
Yes, parents are welcome to accompany you if needed.
Unfortunately, we do not offer storage facilities. However, if your delivery arrives after your contract start date, we can place it in your room for you to collect when you arrive. Please let us know in advance so we can arrange this.
Unfortunately, none of our residences have private parking for residents. However, some residences may have temporary parking arrangements available to support new arrivals during check-in.
If your issue is urgent, please contact the Operations Team at +44 7503 378015.
STAYING AT STUDENT ACCOMMODATION
Our accommodation is home to students from a range of universities. We generally match flatmates by their year of study to help ensure a similar student experience.
Yes. You can choose either a Dual Occupancy studio or a Twin Room.
Dual Occupancy – available on request for some Studio Rooms
If you wish to live with a sibling, friend, or partner in the same room, you can book a room suitable for dual occupancy, usually a studio with 1 bed and 1 bathroom. Both residents share the bed, kitchen, and a bathroom. A dual occupancy charge of around £50 per week usually applies, though this may vary. This is one of the most affordable options because the weekly rent for the studio is split between two students.
Twin Room
A twin room has 2 beds in the same room, with a shared kitchen and bathroom. You will live with another student in the same room but have your own bed. Each student pays the weekly rent for a twin room. This is a good option for students on a budget.
Yes, this may be possible. Please mention your preference in your enquiry and we will do our best to accommodate it.
A shared kitchen is usually shared between around six students.
Facilities vary by room type, so we recommend checking the room details and photos on the website. Most rooms include an en-suite bathroom, a ¾ bed (compact double), study area, wardrobe, storage space, and a mirror.
Studios also feature a private kitchenette with a fridge and microwave, often with a dining area. Some rooms may include additional amenities such as air conditioning, underfloor heating, a freezer, or an oven.
To arrange a viewing, please email book@gobritanya.com with at least 24 hours’ notice.
Facilities vary by residence, so please refer to the website, photos, and virtual tours for full details.
All our residences include standard features such as:
- 24/7 reception and on-site team
- CCTV and secure entry system
- Social spaces
- Superfast Wi-Fi
- Mailboxes
- Laundry facilities (may incur a fee)
- Regular social events
Some residences also offer premium features such as a cinema room, gym, sky lounge, karaoke, games areas, basketball court, bike storage, and many more!
To arrange a viewing, please email book@gobritanya.com (at least 24 hours’ notice is required).
All our residences include standard features such as:
- 24/7 reception and on-site team
- CCTV and secure entry system
- Social spaces
- Superfast Wi-Fi
- Mailboxes
- Laundry facilities (may incur a fee)
- Regular social events
Most rooms include a ¾ bed (compact double). Please check the room details on the website to confirm the exact bed size.
Please refer to the room information on our website for the exact size. Layouts for the same room type may vary, so sizes are usually provided as a range.
This may be possible depending on availability. Please contact us at book@gobritanya.com, and we will do our best to accommodate your request.
Yes. If you did not purchase a bedding pack with your booking, please bring your own bedding. Students should also bring their own towels, toiletries, and personal hygiene items.
No. All rooms come fully furnished.
Shared kitchens in En-Suite flats usually include an oven. Studios typically do not have a full oven but usually include a microwave with an oven function. Please check the room details on our website for exact specifications, as some studios may include a full oven.
Air conditioning is not a standard feature and is only available in some residences. Most rooms do not have AC, but you can usually borrow a fan from a reception if needed.
Please request this at reception, and the team will be happy to assist you.
Letters are usually delivered to your personal mailbox, which you can access with your key. In some cases, mail may be collected from reception.
Parcels are accepted by reception, and you will be notified when they arrive so you can collect them.
Unfortunately, pets are not permitted in rooms or shared living spaces. If you have special needs and require a guide dog, please let us know in advance.
Yes, you are welcome to have visitors. Guest policies may vary by residence, so please check with the reception team. Guests may need to be signed in.
Guest policies vary by residence. Please check with the reception team in advance and inform them of the dates you expect your guests to stay.
Some residences offer bike storage facilities, please check the residence details on our website to confirm. Unfortunately, we do not provide separate luggage storage. We recommend storing empty suitcases in your room, for example under your bed.
Please inform reception as soon as possible. They will issue a replacement key, and a key replacement fee may apply.
Yes, reception and on-site staff are available 24/7.
Yes. Residences organise regular social events throughout the year, including themed celebrations such as Chinese New Year, Halloween, Valentine’s Day, and many more!
Laundry is typically operated through a paid circuit laundry system. You will need to download an app, add credit to your account, and then use the app to operate the washing machines and dryers. Please confirm the exact process with reception.
Instructions for connecting to the internet will usually be included in your welcome email. You can also ask the reception team for assistance.
Residents are responsible for keeping their rooms clean and tidy.
Your booking includes standard cleaning at check-in and check-out. If you would like extra cleaning, such as a weekly service, please speak with reception or arrange it with an external provider.
If you notice an issue in a shared area (such as the lift, reception, bike storage, games room, or garden), please inform the reception team or email the residence management team so maintenance can be arranged.
To report an issue with room facilities (e.g. hot water, lights, electricity, Wi-Fi, fridge, furniture, or other maintenance issues), please contact the reception team and they will log a maintenance request for you.
The residence maintenance team will then arrange the necessary repairs.
Please email your complaint to book@gobritanya.com, and we will do our best to resolve the issue. If you are not satisfied with the outcome, we can provide a formal complaint form, which will be escalated to the management.
Roommate disputes are usually handled directly between residents. However, if a resident violates the accommodation’s code of conduct, the management team may intervene and arrange a disciplinary discussion.
MOVING OUT
Clean your room: Please leave your room clean and tidy. Remove all personal belongings and dispose of any rubbish in the designated bins outside. Clean the shared kitchen (if applicable): Please clean the shared kitchen together with your flatmates. Remove all your belongings from the fridge and cupboards, then clean these areas afterwards. Dispose of any rubbish in the designated bins outside. Remove all your belongings: We are not responsible for any items left behind after check-out and are unable to store them. Return your key and fob: Please return your room key and fob to the reception desk on your check-out day.
Your check-out will be on your contract end date at 10:00 am.
No, the check-out is at 10:00 am sharp.
Unfortunately, we do not offer late check-outs. If you would like to stay longer, you are welcome to extend your booking for additional nights.
Yes, you can request an extension. Please email book@gobritanya.com or contact your Accommodation Expert.
It is a check carried out by a residence team to ensure the room is tidy, cleared of personal belongings, and free from any damage beyond normal wear and tear.
Our free turnover cleaning covers a standard clean between stays. It does not include deep cleaning.
Examples of what the free standard clean covers: light dust and crumbs, light water / soap / toothpaste spots and marks, light limescale.
Examples of what is not included in the free clean: items / rubbish left behind, food spills, mould, heavy dirt, grease or soil, strong odours.
Please note that all bookings include a free post check-out standard clean. Examples of acceptable room condition include light dust on surfaces, small crumbs on the floor or desk, and normal water spots or toothpaste marks. Any condition that requires a deep clean rather than a standard clean will be considered untidy.
We will inspect your room and the shared kitchen (if applicable) after check-out. If your room is left in poor condition, additional charges will apply. For example, damages beyond normal wear and tear will result in extra fees, rubbish or items left behind will incur a disposal fee, and an untidy room will result in an additional cleaning charge.
We will inspect your shared kitchen after check-out. If it is left in poor condition, additional cleaning charge will apply. This charge will be split equally among all flatmates, regardless of who used the kitchen most or who left it in poor condition.
Any items left behind will be disposed of on your check-out date. Valuable items may be passed to reception. If you left something valuable behind, please contact operations@gobritanya.com.
You can check out before your contract end date. However, your room will remain reserved for you until the end of your contract, so no refund will be issued.
We recommend reviewing our replacement policy if you wish to sublet your room to another student for the remainder of your contract.
Unfortunately, we do not offer storage facilities at our residences.
Get in Touch
If you have any questions, feel free to contact us.