Booking and Cancellation Policy
GoBritanya offers an unmatched flexibility for booking and cancellation terms
We have two sets of booking and cancellation terms: 1) Academic Year Policy, which applies to bookings commencing in August, September, and October 2025 for a period of 37 weeks or longer; and 2) Flexible All-Year Check-In Policy (i.e. Flexible Policy), which applies to all other bookings.
In simple words, if your booking length is 37 weeks or longer and you are checking-in this August, September, or October - Academic Year Policy applies. If you booked a semester stay - Flexible Policy applies; if you booked a short stay - Flexible Policy applies, if you booked a summer stay - Flexible Policy applies; if you booked 37 weeks or more and will check-in this June, July, November, December, January, February, March, or May - Flexible Policy applies.
Academic Year Policy
Applies to Long-Term Bookings (37 weeks and longer)
with August, September, October 2025 check-ins
How to Secure Your Booking
Terms and Benefits
Cooling-Off Period
7-Day cooling-off before 15th July 2025 and 1-Day after
Free Cancellation Period
Free cancellation for personal reasons up until 31st May
(only holding fee is retained)
No Visa No Pay & No Place No Pay
Free cancellation for visa refusals up until 2 weeks before check-in
(only holding deposit is retained)
Payment Plans
Instant Payments: 2% discount
Single Payment: 1.5% discount
2 Instalments: Same rent amount
3 or 4 instalments: 2% interest
Tailored Payment Terms
Due dates may be tailored to your student loan
If you require a special arrangement (more instalments, delayed due dates, tailored instalment split etc.), please see “Tailored Payment Plan” for further info
Cancellation for Visa Refusals / No Student Status
Cancel within cooling-off
Full refund, including the Holding Fee. In other words, cancellation fee is £0
Cancel more than 2 weeks before check-in
Full refund, except for the Holding Fee. In other words, cancellation fee is £250
Cancel 0-2 weeks before check-in
Full refund, except for the Holding Fee and 2 weeks rent.
In other words, cancellation fee is £250 + 2 weeks rent
Cancel after check-in & not collecting keys
Cancellation fee is £250 + 2 weeks rent + accumulated weeks rent from your check-in date until the date you notified us
We, unfortunately, do not offer cancellation for visa refusals after you checked-in and collected keys. We can, however, offer a replacement option
Cancellation for Other Reasons
Cancel within cooling-off
Full refund, including the Holding Fee. In other words, cancellation fee is £0
Cancel before 1st of June 2025
Full refund, except for the Holding Fee. In other words, cancellation fee is £250
We, unfortunately, do not offer cancellation for personal reasons outside cooling-off on or after 1st of June 2025. We can, however, offer a replacement option.
Flexible All-Year
Check-in Policy
Applies to all Short-Terms bookings i.e. 4–36 weeks bookings
Also applies to Long-Term Bookings (37 weeks and longer)
with check-ins in Nov, Dec, Jan, Feb, Mar, Apr, May, June, Jul
How to Secure Your Booking
Terms and Benefits
Cooling-Off Period
1-Day Cooling-Off period
Free Cancellation Period
Free cancellation for personal reasons more than 4 weeks before check-in
(only holding fee is retained)
No Visa No Pay & No Place No Pay
Free cancellation for visa refusals up until 2 weeks before check-in
(only holding fee is retained)
Payment Plans for Short-Term Booking
Single Payment: Same rent amount
Payment Plans for Long-Term Booking
Single Payment: Same rent amount
2 Instalments: Same rent amount
3 or 4 instalments: 2% interest
Flexible Check-in
Check-in can be changed up until 4 weeks before check-in without fees
(subject to availability) and provided that the length will not shorten
Tailored Payment Terms
If you require a special arrangement, please see “Tailored Payment Plan” for further info
Cancellation for Visa Refusals / No Student Status
Cancel within cooling-off
Full refund, including the Holding Fee. In other words, cancellation fee is £0
Cancel more than 2 weeks before check-in
Full refund, except for the Holding Fee. In other words, cancellation fee is £250
Cancel 0-2 weeks before check-in
Full refund, except for the Holding Fee and 2 weeks rent.
In other words, cancellation fee is £250 + 2 weeks rent
Cancel after check-in & not collecting keys
Cancellation fee is £250 + 2 weeks rent + accumulated weeks rent from your check-in date until the date you notified us
We, unfortunately, do not offer cancellation for visa refusals after you checked-in and collected keys.
For 37 weeks and longer bookings, we can, however, offer a replacement option.
Cancellation for Other Reasons
Cancel within cooling-off
Full refund, including the Holding Fee. In other words, cancellation fee is £0
Cancel more than 4 weeks before check-in
Full refund, except for the Holding Fee. In other words, cancellation fee is £250
We, unfortunately, do not offer cancellation outside cooling-off, 4 weeks prior to check-in or later.
For 37 weeks and longer bookings, we can, however, offer a replacement option.
Get in Touch
If you have any questions, feel free to contact us.
