Frequently Asked Questions

How do I make a booking

How do I book accommodation through GoBritanya?

Fill out the online enquiry form, on the GoBritanya website, and we will get back to you with the best option depending on your budget, preferred location, and room type. If you would like to book one of the options complete the booking form, we send you, and pay the £250 holding fee.

Can I book accommodation in any UK City?

GoBritanya has accommodation available in London, Brighton, and Dublin only.

Who can book a room?

Our accommodation open to full time students, intending to study at a UK university, and those coming the UK to do a short-term language course. You must be 18 years old or over.

What is the minimum time I can book?

You can book for a minimum of 2 weeks and up to 51 weeks, which covers a whole academic year.

How much is the booking fee and what happens to it?

GoBritanya does not charge a booking fee, but you will be required to pay a holding fee to secure the accommodation.

What type of rooms are available?

We have room types to meet all needs and budgets. The most popular types are Ensuites which are rooms with bathrooms but where you share a kitchen with up to 5-6 other residents. And our studios have their own private kitchen and bathroom.

How do I make a payment?

Payment information will be provided to you in the invoice and the contract. And you will be able to make the payment in three ways, including via a payment link on the invoice, a bank transfer or through the GoBritanya website.

What deposit do I need to pay, and is this put into a scheme?

We charge a £250 deposit to secure the accommodation which will be held in the Government backed Tenancy Deposit Scheme and returned to you at the end of your tenancy.

What payment options are available?

We offer residents the option to pay in full, and get a discount, or make up to four equal payments. Please note that paying in instalments will incur additional charges and interest.

When will I receive my Tenancy Agreement?

You will receive your Tenancy Agreement after you have paid the holding fee.

When will I know my room number?

Depending on which property you book your room number will be in the Licence Agreement or in the Confirmation Letter.

Can I move in before my contract starts?

It is possible but depends on availability. We would advise you to check before you make any arrangements.

I have booked a room but failed to obtain a visa, can I cancel my booking?

Yes, you are entitled to cancel your booking, but we will need you to provide proof of your visa being rejected. The Licence Agreement outlines our cancelation policies.

Cancelation policy

Both parties can cancel a booking. GoBritanya can cancel a booking if the holding fee and Licence Agreement are not received within the timeframe given in the booking instructions and students can cancel if their visa is rejected. The refund policy is outlined in the booking instructions and the Licence Agreement.

Moving in

Can GoBritanya arrange an airport pick up?

We can arrange an airport pick up for you or a group and you can make the payment for the taxi to pick you up from the airport when you book your accommodation.

What documents to present on arrival?

Please ensure you have your ID and booking confirmation letter to present on your arrival.

Is there a parking area?

Unfortunately, none of our accommodations have private parking for residents. However, there will be some arrangements made to support the check–in process and parking spaces arranged for new arrivals at some of our accommodation. Please contact your accommodation for more information.

Do you provide bedding & kitchen utensils?

Yes, we do. When you book your accommodation, you will be given the option to add a bedroom and kitchen pack. Once you have made the payment, we will arrange for these to be delivered to your room on your chosen date.

How can I order a taxi?

The team on reception cannot order a taxi on your behalf. We recommend you download the Uber / Bolt apps to order your taxi, which you can do my adding credit and debit cards as well as PayPal, Venmo, digital wallet and Uber gift cards.

Can I send my luggage or boxes before my check in?

Unfortunately, there is no place to store items in the accommodations. We suggest to arrange delivery right after check in day for you to take belongings to your room.

How do I access the building and my room?

On arrival you will be issued with a credit style room key, that will open the main doors to the building and your room.

Can I access the accommodation 24 hours a day?

All our accommodations are open 24h / 7 days a week using your entry key. There will be someone at reception 24 hours a day to help you.

Staying at Student Accommodation

What are the room sizes and bed sizes?

Room and bed sizes are explained on the Gobritanya website. Click the location tab and navigate to the property of your choice and click the room tab to find out the size of the bed and the floorplan of the room.

Can I change rooms or residences?

Yes, you can depending on availability.

How do I connect to the internet?

You will find instructions on how to connect to the internet in the welcome email or by asking the team on reception.

Do I need a tv license?

If you only watch on-demand or catch-up programmes through streaming services like Netflix, then you do not need a TV licence - unless you're watching BBC programmes on iPlayer.

How many people share the kitchen?

If you are renting an Ensuite Room, you will be sharing a kitchen with up to 6 residents.

What is included in the room?

All our studio rooms include kitchenette, with a microwave, bathroom, study space, wardrobe, bed, and mattress. Ensuite rooms include bathroom, shared kitchen, study space, wardrobe, bed, and mattress.

Are bills included in the rent?

The rent is inclusive of gas, electricity, and internet connection to your room and in all the public areas of the building.

Is there an oven?

The shared kitchens with our Ensuite rooms have an oven but our Studio’s don’t have an oven but do have a microwave, that has an oven setting.

Is there air conditioning?

Unfortunately, our rooms do not contain air conditioning, but you can borrow a fan from the team at reception.

What is Council tax?

Council tax is what UK residents pay the government to maintain things like road and street lighting, street cleaning and rubbish collection. Students are exempt from this charge once a letter proving their student status is sent to the relevant Government department. When you arrive you will be asked to provide proof of your student status, which you must provide otherwise you might have to pay the tax.

Are pets allowed?

Unfortunately, you are not allowed to keep any pets in your room or in any of the shared living spaces.

Can I have a guest over?

Yes, you are allowed to have friends over. However, each accommodation has a different guest policy, so ask the team at reception as you may need to sign in your guest using the onsite resident’s portal.

Who is responsible for room cleaning?

You are responsible for keeping your room clean and tidy. Check with the team on reception or refer to your Licence Agreement to familiarise yourself with the rules.

Can I request room cleaning services?

You can pay for your room to be cleaned on a weekly basis or from time to time. The team on reception can give you more details.

Can I change my shower head?

Yes, you can, but please inform your accommodation and ask for assistance from the maintenance team.

How do I raise maintenance requests?

To report any fault please report it to reception. Some of our accommodations may provide an app where you can report any maintenance issues.

Moving out

Can I sublet my room and what is the procedure?

Yes, you can sublet your room if you are up to date with your rent and you pay the subletting fee of £50.00. Furthermore, the student subletting from you must be studying in UK and be over 18 years old.

Can I extend my stay?

Yes, you can request an extension. To do so, please email to book@gobritanya.com.

What do I need to do before I leave?

Once you know your check out date, let us know and we’ll get the paperwork ready. And be sure to leave your room as you found it, take all your belongings, and dispose of all rubbish!

When is the check-in and check-out time?

The check-in time is 3pm. If you arrive before this time, you will not have access to your room. You need to check out of your room by 10am on the end date of your contract.

What if I want to move out early?

Should you wish to leave before the end of the period stated in the agreement, put it in writing and we’ll let you know what options are available to you. However, given the Licence Agreement is a legally binding document you will need to pay rent until your licence expires.

When do I get my deposit back?

Your deposit will be returned to you within 28 days after the end of your Licence Agreement. The money will be paid back to you by the Tenancy Deposit Scheme (TDS). Damage to your room, beyond normal wear and tear, missing items from the inventory or additional cleaning will result in you being charged and the amount will come out of the deposit.

How should I leave my room when I move out?

You should leave your room as clean and tidy as possible. Make sure you remove all your belongings and ensure all rubbish is placed in designated refuse areas. Damage to your room, beyond normal wear and tear, missing items from the inventory or additional cleaning will result in you being charged and the amount will come out of the deposit.

Can I get a landlord reference?

Yes, we are happy to provide you with a landlord references, speak to the team on reception about this to see how they can help you.

I left something behind in my room, what do I do?

Our specialist cleaners will carry out deep cleaning of each room at the end of the licence period. Any item left behind will be disposed of on your check out date. Valuable items will be passed onto the reception.

What our students are saying

Excellent service. Recommended!

The people who helped me to sign the contract were always fast and effective. They provided me with quick information and helped to secure me a nice place In London at ease. I am very pleased with Mr Rahul and a few others who have given me everything I needed to know...

William Little
Trustpilot (GB)

My Staying Experience

The overall experience in the Chapter Old Street is good. Despite during the construction period, the construction team is not that professional because they leave some dust inside my room. Fortunately, the staff at the reception helped me resolve this issue.

Keyuan Zhang
LSE London

All Good

Good costumer service and always fast replies on Whatsapp.

Lisa Huss
Trustpilot (NL)

Service is quick and prices affordable

Service is quick and prices affordable. Student accommodation is located in the centre of London and has links with many other universities.

Iliya Urazova
Trustpilot (GB)

a great experience

The experience was very good, I made a series of payments very quickly and hope to have a good experience during the stay

Jingjing Mao
Trustpilot (GB)

The authorities are knowledgeable and…

The authorities are knowledgeable and helpful people. Everything has been considered for students. They also answer and solve all your questions quickly.

Ergin Erdoğan
Trustpilot (TR)

I am staying in their Kirby Residence…

I am staying in their Kirby Residence for 6 months, I am glad I found them, staff is caring, building is close everywhere! Thank you very much

Lieselotte Lorenz
Trustpilot (GB)

Very good

Good, i recommend it

Salmé Abdelnassir Azibert
Trustpilot (GB)
Associations & Awards

Get in Touch

If you have any questions, feel free to contact us.

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